Out of Hours, Not Out of Mind - After-Hours Property Management

Most letting agency offices close at 5.30pm, but properties do not. Boilers break down on Friday evenings, keys get lost at midnight and pipes burst on Christmas Day. How an agency handles those moments says a great deal about the quality of its service, and as winter approaches, now is the ideal time to review your out-of-hours arrangements.

Be clear about what counts as an emergency

One of the biggest sources of frustration for tenants and agents alike is uncertainty over what warrants an out-of-hours call. If tenants are unsure, some will call about minor issues at 2am, while others will sit through a genuine emergency because they do not want to cause a fuss. Neither outcome is good for the property or the relationship.