Frequently Asked Questions
GLM Membership
+ How do we become GLM Members?
You can apply online via our website. Simply complete the membership application form and our team will review your submission.
+ How much does it cost to become a GLM Member?
Membership fees vary depending on the type of membership selected. Full details are available on our membership page.
+ What is the criteria for becoming a GLM Member?
Applicants fulfil the criteria set out in the GLM Application form. Additional checks may apply depending on the membership level.
+ Are there different levels of GLM Membership?
Yes. There are three plans: Silver (£400 per year), Silver (£999 per year) and Platinum (£2,250 per year). See the options in more detail (here.
+ What is included in the GLM Corporate Membership?
Corporate Membership provides access for multiple staff members, legal and compliance support, discounted training, and enhanced benefits.
+ What are the benefits of becoming a GLM Member?
Members receive professional guidance, legal support, compliance resources, discounted training, and access to our expert helpline.
+ How long does GLM membership last, and how is it renewed?
Membership is valid for one year and can be renewed annually. Renewal reminders are sent in advance.
+ Can individual agents join GLM, or is membership only available to companies?
Both individual agents and companies are welcome to join.
+ Do GLM Members receive a certificate or accreditation?
Yes. Members receive a certificate confirming their membership.
+ Are GLM Members listed on a public directory?
Yes. Members are listed on our directory but not on our website.
Training & Qualifications
+ What courses does GLM offer?
GLM delivers a wide range of training in lettings and property management, including legal updates, compliance, inventories, and block management.
+ How much does an in-person course cost?
Prices vary depending on the course and location. Please refer to our online training calendar for up-to-date fees.
+ How much does an online course cost?
Online courses are competitively priced and generally more cost-effective than in-person sessions.
+ Are GLM courses CPD accredited?
Yes, most of our courses are CPD accredited, enabling delegates to build their CPD record.
+ How do I book a course with GLM?
Bookings can be made online via our training calendar, or by contacting us directly.
+ Can GLM provide bespoke training tailored to my agency’s needs?
Yes. We offer in-house and customised training packages.
+ Does GLM provide training for new starters or apprentices?
Yes. We deliver induction and foundation-level courses suitable for new starters but do not currently offer Apprenticeships.
+ Does GLM offer refresher or advanced training for experienced professionals?
Yes. Our training is structured to meet the needs of both new and experienced property professionals.
+ Are GLM’s courses recognised by industry regulators or professional bodies?
Yes. Our qualifications and CPD training are widely recognised within the property sector.
+ Does GLM offer the Level 3 (SCQF Level 6) Certificate in Property Agency?
Yes, we provide this qualification.
+ Does GLM offer the Level 4 Certificate in Property Agency Management?
Yes, we also deliver the Level 4 programme.
+ Is GLM a PropertyMark Qualifications Centre?
Yes, GLM is an accredited PropertyMark Qualifications Centre.
+ Does GLM offer any courses for block management?
Yes, we run courses specifically written for block management.
+ Does GLM offer any courses on financial sanctions and AML?
Yes, we offer specialist compliance training, including AML and financial sanctions.
+ Does GLM provide training in commercial lettings as well as residential?
No. Our training only covers residential.
+ Does GLM support agents working with HMOs?
Yes, we provide guidance and training for agents who deal with HMOs.
+ Does GLM cover client money protection and handling procedures?
Yes, client money handling and CMP requirements are included in our programmes.
Compliance & Legal Support
+ What kind of legal support does GLM offer?
Members have access to our helpline for expert legal and compliance advice.
+ Is there a restriction on how frequently the advice line can be used?
Usage is monitored.
+ Can GLM assist with drafting documents?
Yes, we can assist with standard letters, tenancy agreements, and compliance documents. The price of this service is dependent on the level of drafting required and the time the drafting takes to complete.
+ Does GLM offer a Compliance Auditing Service?
Yes, we provide audits to assess compliance. Price on application.
+ What is covered in a GLM Audit?
A GLM audit focuses on 48 key areas which include document reviews, procedures, record-keeping, and compliance with housing law. The audits conducted by GLM do NOT include financial audits.
+ Can GLM assist with preparing for compliance under the Renters’ Rights Bill?
Yes, we are actively supporting members in preparing for the Renters’ Rights Act.
+ Does GLM provide template tenancy agreements and compliance documents?
Yes, members have access to a wide range of templates and resources.
+ Does GLM advise on landlord and tenant disputes?
Yes, our legal experts provide guidance on disputes, arrears, and notices.
+ How quickly can members access legal support from GLM?
Our helpline is available during working hours, with prompt responses from our legal team.
+ Are GLM audits suitable for both small agencies and larger corporate firms?
Yes, our audits are flexible and tailored to the size and needs of your business.
+ Does GLM provide guidance on health and safety compliance?
Yes, we provide advice on relevant health and safety obligations related to the private rented sector.
Services & Resources
+ What free services does GLM offer?
GLM provides regular webinars at no additional cost.
+ Does GLM offer webinars and online events in addition to in person training?
Yes, we regularly run webinars and online training sessions.
+ Does GLM provide updates on legislative changes?
Yes, members receive timely updates on key legislative changes.
+ How do members access GLM’s legal advice line?
Members can call or email our helpline during office hours for support.
Costs & Payments
+ How much does GLM charge for in-house training?
Fees depend on the number of delegates and the content required. Quotes are available in writing upon request.
+ Are there discounts available for multiple staff members attending courses?
Yes, we offer group booking discounts.
+ Are there additional charges for course materials or certification?
All essential materials are included in the course fees. Certification is also included unless stated otherwise. Copies of original certificates can be provided at a cost of £50.00 plus VAT.
Events & Networking
+ What locations does GLM hold in person courses in?
We hold courses in London and other major cities.
+ Does GLM host annual conferences or networking events?
Yes, we run events throughout the year.
+ Can GLM Members attend events free of charge or at a discounted rate?
Yes, members receive preferential rates for events and training.
+ Are GLM events open to non-members?
Yes, non-members are welcome, however, fees are higher.