Managing Director

Susie has served as Managing Director since July 2006. Alongside overseeing the day-to-day running of the Guild of Letting and Management, she works closely with clients on business development, designs and writes training courses, and delivers training, which remains a core passion. She recently completed the Graduate Diploma in Law and began the LPC in January 2021.

Outside of work, she enjoys cooking, yoga, boxing, reading and travelling whenever possible. She speaks three languages fluently and is currently studying the LPC / LLM at the University of Law, having completed the GDL at De Montfort University in 2020.

Chairman since April 2012, Tweedie provides strategic support to the Guild and mentors Susie. His background as an Army Officer in HM Forces has proven invaluable to the company and the team.

Personal Assistant to Susie Crolla

As a working mum, formerly PA to a Harley Street ophthalmic surgeon, qualified nanny and child minder, Lauren has the skill set required to over see the day to day running of our MD’s diary, manage the course schedules and liaise with training venues. Lauren’s strength lies in being customer focused and has been a tremendous addition to the team.

Business Operations Consultant

Natasha has worked in the private rented sector for over 28 years and brings a wealth of experience and knowledge to GLM. She has joined the team as a Business Operations Consultant overseeing changes in process and key projects which will assist with continued growth

Advice Line

John qualified as a barrister through Birkbeck University several years ago after deciding that the law was quite fascinating.

He has been working as a trainer and legal consultant with the Guild of Letting & Management for 19 years. John is a private landlord, was senior consultant to the National Landlords Association, and runs a farm in Norfolk with his partner Jackie. John is an avid reader, enjoys creative writing, is a life long Chelsea supporter and travels extensively.

Resident Feline Consultants

Between naps and the occasional ambush on an unsuspecting laptop keyboard, they specialise in offering “guidance” on tenants’ rights to keep pets under the Renters’ Rights Bill.

Zeus, with the regal air of his namesake, is never shy to lay down the law (usually while sprawling across important paperwork). Apollo, meanwhile, takes a more measured approach, preferring to observe proceedings from a cardboard box before delivering his judgement.

Together, they provide invaluable insights into all matters feline, reminding letting agents everywhere that pets are not just companions but seasoned negotiators when it comes to tenancy agreements.