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Drive up standards.

The Guild of Letting & Management is a trade organisation working within the private rented sector. Our objective is to set professional standards and support our members in fulfilling their responsibilities and achieving best business practice.



When you really need information, we have the resources you need to operate in the lettings industry, with quick turnarounds on requests.


Advice line

Our Advice Line supports members on any aspect of landlord & tenant law, including deposit disputes, service of notices, managing breach of contract.


Trusted by industry experts

We pride ourselves on maintaining a stellar reputation for support within the sector, striving to provide the best possible service for our members.


Susie Crolla

Susie Crolla is Chief Executive of the Guild of Letting & Management and Managing Director of the Letting Training Centre. Susie prides herself on being customer-focused and enjoys the opportunity to work closely with clients. Building relationships is at the heart of GLM.


Our Impact

We help raise standards in the lettings industry with the goal of providing a better service to landlords and tenants.



Years in the industry

We're experienced and established in the lettings industry and have been trusted for advice and training for two decades.



support for our members

We're at the end of a phone for our members when they need us most and we believe in supporting them over the long-term.



current member organisations

Across the UK we have a large number of organisations as Guild of Letting and Management members.


What our members say


October 2017

I would thoroughly recommend the courses. I sat through ARLA , HAART & Martin & Co training [and] this is by far the best training I have ever had.