The Importance of a Letting Agent’s Terms of Business

The Terms and Conditions of Business sit at the heart of any letting agency providing both landlord and agent with a clear structure of how the contractual relationship will work. Generally, it is the corporate letting agent who reviews their Terms of Business and fee structure on a regular basis and not only when there is a change in legislation.

However, with the implementation of the Renters’ Rights Act 2025 on the horizon, letting agents are looking closely at the services they offer and the new processes that will be required as a consequence of the RRA 2025.