Over a Year of Empathy & Support

At the height of the pandemic last year, we saw an increase in some very difficult situations that letting agents and property managers had to deal with. This has continued to be the case in 2021 as the situations people face have continued to unravel.

We cannot remember a more difficult time that our clients have had to deal with. Pre-Pandemic, the most challenging situations were based around rent arrears and serious maintenance issues.

However, while wrestling with the change of business circumstances, there has also been a need to manage much more serious problems against a backdrop of ongoing challenges with mental health and social justice. Property managers and owner managers have been facing much more contentious issues. There has of course been a surge in substantial rent arrears because of the coronavirus, but there have been some incredibly difficult struggles tenants have been dealing with: -

Domestic Violence is at an all-time high. Letting agents have been liaising with the police who intervene, and injunctions are applied for to prevent the abuser from either harassing the victim or entering the family home.