During a training session a few weeks ago,  a client (property manager) who shall remain nameless, explained that she was asked by a tenant to remove a hedgehog from the garden as it was a “pest” and causing a nuisance…

As September draws to a close, most students have started their new academic year. They have been seen off by their parents, settle down into new digs and start one of the most important phases of their adult lives.

The Personal Transition Curve is a fantastic and simple tool. Little stick people who weave their way through a variety of emotions – from Anxiety right the way through to a newly discovered Confidence.

Mistakes, errors, issues occur everyday in the business world and as a result complaints generally follow. It is, therefore, important to understand that no matter how big or small the complaints, this “feedback” is an indicator that something is wrong within the company.