As September draws to a close, most students have started their new academic year. They have been seen off by their parents, settle down into new digs and start one of the most important phases of their adult lives.

The Personal Transition Curve is a fantastic and simple tool. Little stick people who weave their way through a variety of emotions – from Anxiety right the way through to a newly discovered Confidence.

Mistakes, errors, issues occur everyday in the business world and as a result complaints generally follow. It is, therefore, important to understand that no matter how big or small the complaints, this “feedback” is an indicator that something is wrong within the company.

“Because it’s the way we’ve always done things” isn’t a business case. Successful businesses are those that are constantly evolving and improving their processes.