Susie Crolla BA Hons MPhil

Managing Director

Phone: 01992 479974 


I have been Managing Director since July 2005. As well as overseeing the running of the Guild of Letting & Management and the Letting Training Centre, I liaise with clients on business development projects, develop & write training courses, and deliver training, which I am very passionate about

In my spare-time I cook, practice yoga and kick-boxing, read and travel whenever I can. I am fluent in 3 languages and currently learning Chinese as well as studying for a degree in law. 

Lucy Ciraolo

Senior Administrator & Membership Secretary

Phone: 01992 479949 


I have working for the Letting Training Centre & The Guild of Letting & Management for 18 years.

It is my job to deal with compliance & membership. I am responsible for the day to day running of the office and ensure that our clients are taken care of.

I have known some of our clients for a very long-time – it’s great to have that connection with our customers.

Outside work I am first & foremost a mum, I enjoy going to the gym, dance and travel.

Lauren Green

Personal Assistant to Susie Crolla

As a working mum, formerly PA to a Harley Street ophthalmic surgeon, qualified nanny and child minder, Lauren has the skill set required to over see the day to day running of our MD’s diary, manage the course schedules and liaise with training venues. Lauren’s strength lies in being customer focused and has been a tremendous addition to the team.

John Coyne LLB Barrister

Advice Line (Members Only)

I qualified as a barrister through Birkbeck University several years ago after deciding that the law was quite fascinating.

I have been working as a trainer and legal consultant with the Guild of Letting & Management for 12 years. I am a private landlord, senior consultant to the National Landlords Association, and run a farm in Norfolk with my partner Jackie. I am, like Susie, an avid reader, I enjoy creative writing and travel.

Andrew Truby LLB

Advice Line (Members Only)

I work across North London specialising in Block Management & Estate Management. I provide consultancy and training through the Letting Training Centre, as well as support on the Advice Line.

My interests are varied – I am a keen historian, with a particular interest in first and second World War aircraft.

Lisa Clarke

Advice Line (Members Only)

I have been working with the Letting Training Centre on a part-time basis providing support through the Advice Line. I run a Sales & Lettings business in Cornwall with my husband so I have an excellent understanding of what our clients need.

I am a mum of 2, I travel extensively, I am very passionate about music and lead-singer in a band.