The key to block management is exceptional organisational skills and an in-depth understanding of legislation, customer service and meeting client expectations. So what is Block Management? It is the management of a group or groups of 'units', usually flats or apartments where shared services and facilities are provided for the benefit of the leaseholders in the block. This comprehensive one-day course shows you how to start up and run a successful block management company. The course provides guidance on block management and the administration of blocks; we will deal with section 20 consultation, managing all matters relating to service charges and other essential processes. Delegates will be given guidance on how to create a bespoke service to suit clients' specific requirements and we will provide you with a comprehensive Service Level Agreement, the terms of which can be tailored to each individual client. The course will give delegates the confidence they need to provide a block management service of quality.
The course runs from 9.30am to 4.30pm and lunch is included.