Successful block management requires exceptional organisational skills alongside a strong grasp of legislation, customer service and client expectations. But what exactly is block management? At its core, it is the professional management of groups of units—typically flats or apartments—where shared services and facilities are provided for the benefit of leaseholders.
This comprehensive one-day course will guide you through everything you need to know to set up and run a successful block management service. We cover the administration of blocks in detail, including Section 20 consultation, managing service charges, and other essential processes. You will also learn how to design a bespoke service to meet the specific needs of your clients, with a full Service Level Agreement provided that can be tailored to each individual case.
By the end of the course, delegates will have the confidence, knowledge and practical tools required to deliver a high-quality, professional block management service.