Lettings is a numbers game – calculating the number of managed properties V the number of Tenant Find Only; calculating the income that will be lost when the Tenant Fee Ban becomes law; calculating how much commission drawn from other sources it will take to replace the lost income.

During a training session a few weeks ago,  a client (property manager) who shall remain nameless, explained that she was asked by a tenant to remove a hedgehog from the garden as it was a “pest” and causing a nuisance…

As September draws to a close, most students have started their new academic year. They have been seen off by their parents, settle down into new digs and start one of the most important phases of their adult lives.

The Personal Transition Curve is a fantastic and simple tool. Little stick people who weave their way through a variety of emotions – from Anxiety right the way through to a newly discovered Confidence.