Our clients - letting agents, property managers, local authorities and housing associations deal with a whole range of situations when managing properties and liaising with tenants and landlords. The different job roles require different skill sets - diplomacy, listening, organisational, delegation, managerial, and so it goes on. At times there are very complex situations that one has to deal with, circumstances that require a empathetic and sympathetic. When a landlord or tenant passes away, it is often very difficult to navigate the through the emotion and focus on the “practical “ aspects in hand.