How will Letting Agents be spending the next 45 Days?

The government will be publishing statutory documents - templates - for landlords and of course, letting agents to use. Once the Information Sheet, Written Statement of Information & Terms, updated Section 8 (Form 3A) and Section 13 (Form 4A), time needs to be set aside to read and familiarise the whole of the letting team with these documents.

Relying on CRM systems and PropTech to streamline and speed up processes is great, however, questions surrounding the purpose of these documents, how they are served, consequences of non-compliance, need to be answered and that remit sits with the negotiators, valuers, property management team and in some respects directors and decisions makers.