Provide User Feedback for the PRS Database Development Team
News / Blog Susie Crolla News / Blog Susie Crolla

Provide User Feedback for the PRS Database Development Team

Following a TLIC meeting last week, Theresa Wallace has asked us to share an opportunity for letting agents to trial the Government's Register Your Property Service as part of the Private Rented Sector (PRS) Database private beta.

The PRS Database team at MHCLG have advised that the most effective way for letting agents to provide feedback on the service is to participate in the private beta.

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Chunking Down the Renters’ Rights Act 2025
News / Blog Susie Crolla News / Blog Susie Crolla

Chunking Down the Renters’ Rights Act 2025

The significance of change being introduced under the Renters’ Rights Act is one of the biggest legislative shifts for landlords and letting agents.

There is a huge volume of change: new tenancy structures, the removal of Section 21, increased reliance on Section 8 and Section 13, updated forms, and new procedures. Attempting to absorb all of this at once is neither practical nor effective. This is where the concept of chunking becomes invaluable.

What is Chunking?

Chunking is a simple but highly effective approach to managing complex information. It involves breaking down large, complicated subjects into smaller, more manageable sections.

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To Spam or Not to Spam- Statutory Notices and Service by Email
News / Blog Susie Crolla News / Blog Susie Crolla

To Spam or Not to Spam- Statutory Notices and Service by Email

A recent decision regarding taxi licensing has caught my eye, courtesy of a report by the excellent barristers at Francis Taylor Building who acted on the case. Given that I mostly write about property and housing matters you might wonder why I have suddenly developed an interest in taxi licensing. Sadly, I haven’t! But this decision has important implications across a range of local authority enforcement matters.

In this case Maidstone Council sought to revoke a taxi driver’s licence. They emailed him a notice to that effect rather than posting it. The notice went into the spam folder for the taxi driver’s email and so he did not get it for some time. As a result he missed the strict 21 day time limit for appealing such a revocation to the Magistrates. It was argued before the Magistrates and then before the High Court that the time limit had not stared to run until the email was actually seen by the taxi driver because it had not been properly served.

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Renters’ Rights Act 2025 News:-Information Sheet Published
News / Blog Susie Crolla News / Blog Susie Crolla

Renters’ Rights Act 2025 News:-Information Sheet Published

The government has published the Information Sheet which landlords must give to tenants by 31st May or face a potential £7,000.00 fine and must be provided if the tenancy is an assured or assured shorthold tenancy, was created before 1st May 2026 and has a wholly or partly written record of terms.

Letting agents who manage a landlord's property must also give tenants the sheet, even if the landlord has already done so.

How to Serve the Information Sheet

A copy must be given to every tenant named on the tenancy agreement but is only valid when downloaded, and must be provided in the exact PDF format.

The Information Sheet MUST be provided to tenants :-

  • In printed hard copy format, which is posted or hand-delivered

OR

  • by sending the Information Sheet in an email or text as an attachment.

The link CANNOT be emailed or sent as a text as this will not be valid.

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